Hilti

The Head of Finance Operations strengthens governance, safeguards cash flow, and drives operational excellence.

The role leads credit risk management, collections, finance operations, and governance to protect financial assets, optimize working capital, and ensure an effective control environment. As a strategic finance leader, the position drives process transformation while partnering with business and regional stakeholders to improve productivity, decision-making, and business performance.

Key responsibilities:

Credit Risk Management & Collections

• Lead the company's credit risk management framework to safeguard receivables and support sustainable business growth.
• Oversee customer credit assessments, credit limits, payment terms, and risk exposure, including customer negotiations and risk mitigation actions.
• Drive collection performance, monitor receivables and bad debt exposure, and implement corrective actions to minimize financial risk.

Finance Operations & Governance

• Lead finance operations, ensuring efficient, scalable, and well-controlled processes.
• Oversee finance policies, governance frameworks, internal controls, audits.
• Drive net working capital, cash flow performance, and operational excellence through cross-functional process simplification, standardization, and automation.

People Leadership, Transformation & Innovation

• Lead and develop a high-performing team while fostering a culture of accountability, customer focus, innovation, and continuous improvement.
• Transform and elevate operations through process optimization, automation, advanced analytics, and AI-enabled solutions.
• Serve as a strategic business partner, leveraging data, technology, and business insights to drive global, regional, and local initiatives. 

Key Stakeholders
 Internal

• Finance team 
• Sales team
• Customer services team 
• Logistics team 
• Regional finance team 
• Global finance team 

External

• Customers 
• Credit agencies 
• Finance institutions 
• Collection companies 
• External auditors

What You'll Bring

Qualifications
 Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Experience

• 8+ years of finance leadership experience across finance operations, credit & collections, risk management, or audit.
• Proven track record in credit risk management, working capital optimization, governance, and operational excellence.
• Experience leading transformation, automation, and process improvement initiatives.

Skills & Competencies

• Strong leadership and people development capabilities.
• Commercial acumen with a balanced approach to growth and risk.
• Strong knowledge of finance operations, governance, controls, and risk management.
• Proven ability to drive transformation, automation, and continuous improvement.
• Digital mindset with a keen interest in analytics, AI, and emerging technologies.
• Strong analytical, communication, and stakeholder management skills.