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Plats

Plats
Panama
Region
Panama City
Ort
Panama City
Karriärområde
Marknadsföring
Erfarenhetsnivå
Erfaren (tidigare arbetserfarenhet)
Jobb-ID
WD-0045827

Beskrivning och krav

Web Platform- Ecommerce Expert - Regional Hub
Role Overview

As a Regional Web Platform  Expert, you will be the regional expert and owner of Hilti Online processes across Latin America, ensuring the effective execution, adoption, and continuous improvement of our digital platforms and e-commerce ecosystem.

In this role, you will work closely with Marketing, Sales, Logistics, IT, and Global Digital teams to drive platform enhancements, optimize customer experience, support regional initiatives, and deliver business value through digital channels.

You will serve as the key connection between regional business needs and global digital strategies, ensuring that online platforms, tools, and processes enable sustainable growth, operational excellence, and customer engagement across the region.

The ideal candidate enjoys connecting business needs, customer experience, technology, and operational processes to deliver meaningful business outcomes.

Key Responsibilities

  • Act as the regional expert and owner of Hilti Online processes and web platform initiatives across Latin America.
  • Lead digital and e-commerce projects, including platform enhancements, integrations, testing activities, and continuous improvement initiatives.
  • Collaborate with Marketing, Sales, Logistics, IT, and Global teams to ensure successful execution of regional digital initiatives.
  • Analyze platform performance, customer behavior, and digital KPIs to identify opportunities for optimization and business growth.
  • Drive improvements to the online customer experience, digital adoption, and e-commerce effectiveness.
  • Support the implementation of new functionalities and coordinate user acceptance and regression testing activities.
  • Provide guidance and best practices to internal stakeholders regarding digital tools, processes, and platform capabilities.
  • Act as the key regional contact between Latin America and Global Digital teams.


Requirements

  • Fluent English (spoken and written) – mandatory.
  • Bachelor’s degree in marketing, Business Administration, Industrial Engineering, Information Systems, Digital Commerce, or a related field.
  • 3–5+ years of experience in:
    • E-commerce management or digital commerce.
    • Web platform management or digital product ownership.
    • Digital project management.
    • Website optimization, digital customer experience, or online business operations.
  • Experience working with cross-functional stakeholders in regional or global environments.
  • Strong understanding of digital customer journeys, web platforms, and e-commerce processes.
  • Experience using analytics and reporting tools to monitor performance and drive improvements.
  • Knowledge of SEO, conversion optimization, digital marketing, or web analytics is considered a plus.
  • Experience with enterprise digital platforms, CMS, e-commerce systems, or related technologies is desirable.

Soft Skills

  • Strong stakeholder management and collaboration skills.
  • Structured and process-oriented mindset.
  • Analytical thinking and data-driven decision making.
  • Excellent project management and organizational skills.
  • Proactive approach to identifying opportunities and solving problems.


Benefits

  • Competitive base salary.
  • Annual bonus.
  • Legal benefits.
  • Additional benefits (Meal allowance, Volunteer days, Remote workdays).
  • Flexible working model (2 Home Office days per week).
  • Health and dental insurance.
  • Life insurance.
  • Visa sponsorship available (SEM Visa), if required.


Why Apply?

This role offers a unique opportunity to become the regional expert for Hilti Online and digital platform initiatives across Latin America. You will collaborate with teams across multiple countries and global functions, driving impactful digital transformation projects that enhance customer experience and contribute directly to business growth. This is an excellent opportunity for professionals who enjoy combining technology, analytics, project management, and business strategy in a dynamic international environment