Hilti

Credit Control & Collection Analyst -Athens(hybrid)

What's the role?

The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments.

Role Overview:

This role is focused on driving effective credit and collection operations while supporting the overall financial health of the business and maintaining positive customer relationships. The position plays a key role in managing commercial risk, improving cash flow, and ensuring transparency across financial processes through close collaboration with internal stakeholders across Sales, Marketing, Finance, and leadership teams.

   What does the role involve?

•    Support development of policies which follow customer service best practices but also ensures timely payments from the customers.

•    Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members

•    Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.

•    Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship

•    Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business

•    Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.

•    Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems.

•    Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders.

•    Good understanding of C&C (Credit & Collection) KPIs and Targets and ability to define possible actions.

•    Identify and leverage opportunities to improve processes within the MO by using best practices from the region or global level

•    Provide daily administrative support to departments and support/backup the Finance function, including tasks and projects.  

What you need is:

•    Diploma or degree in Finance / Accounting or Business Administration or related field.

•    At least 2 years of experience in Credit Control & Collection is preferred.

•    Proficiency in English.

•    Strong in Microsoft Office applications, experienced in SAP is an absolute advantage.

•    Strong communication and collaboration skills with customer-focus mindset is a must.

•    Good business & financial understanding to assess market risks and come to balanced decisions.

•    Critical thinking and decision making is needed.

•    Analytical skillset to assess credit risk trends and change in risks behaviors.

•    Positive attitude to problem solving, self-motivated, independent and a fast learner.