Hilti

Do you want to work in an international company with over 80 years of experience—one that doesn't just follow trends, but creates them? Do you want your work to have real impact—contributing to the construction of hospitals, schools, offices, factories, residential complexes, and even entirely new neighborhoods? Are you looking for a role with purpose, values, and innovation that drives an entire industry forward?

Hilti is the right place for you.

We are currently looking for a Customer Service Specialist to join our team—a place where every day is different, dynamic, and full of new challenges.

Key Responsibilities:

• Handling all incoming customer calls and inquiries (information, pricing, availability, deliveries, complaints, registrations, website support).
• Preparing offers and generating sales through a consultative approach.
• Supporting the sales team with customer information, stock availability, and operational data.
• Coordinating between the customer and internal departments (store, service, logistics, finance, engineers, product teams).
• Managing service requests – receiving, sending, tracking, and returning machines.
• Supporting internal processes – training, documentation, policy compliance, and care for assets and safety.

What We’re Looking For:

We are not searching just for titles or experiences - we are looking for you: your ideas, your energy, and your unique contribution. You’re the ideal candidate if you:

• Enjoy communicating with people and finding solutions.
• Are eager to learn and grow.
• Thrive in a dynamic environment and value teamwork.
• See customers not as “problems” but as challenges to solve.
• Possess strong organizational and prioritization skills.
• Have solid computer literacy: Microsoft Excel, Word, PowerPoint, Outlook.
• Have a very good command of English.

What We Offer:

• A position in a stable and well‑established international company.
• A young, supportive, and positive team that works together and enjoys working together.
• Real opportunities to learn, develop, and enhance your skills.
• An environment where your ideas are heard and your initiative is valued.

Who We Are:

Hilti is a place where innovation improves productivity, safety, and sustainability in the global construction industry and beyond. Where strong customer relationships create solutions that build a better future. Where pride and a sense of belonging unite our 120 locations and carry over into our daily lives. Where people explore opportunities, unlock their potential, own their development, and build lasting careers.

The purpose of this role is to contribute to the development of sales for Hilti’s products and services (Fleet Management and ON!Track) and to strengthen relationships with a dedicated customer base through outbound calls. Responsibilities include continuous engagement with existing customers to ensure commitment, attracting new customers to expand geographic reach and market penetration, presenting and promoting new products and services, as well as actively collaborating with other departments.

93% of our employees say they are proud to work for Hilti, thanks to the quality of our products and the way we care for our people.

Our Commitment to Inclusion:

At Hilti, we are deeply committed to building a work environment that fosters inclusion and values diversity in all its forms. We welcome applications from people of all genders, backgrounds, identities, and experiences because we believe that the best ideas are born from diverse perspectives coming together.