Hilti

• Centrally manages productivity KPIs for the Customer Pick-ups and Deliveries from/at customer sites and Stock Transfer between Hilti Locations

• Ensuring transport quality and controlling of delivery performance (Carrier Reliability). Active control for customer deliveries, Distribution centres & Hilti Centre replenishment

• Track and drive for continuous improvement across all defined Goals/KPI/metrics

• Business Process Improvement (BPM) across Supply Chain Processes

• Deep dive into key areas to arrive at actionable insights with an intense data driven approach

• Responsible for Pan-India escalations from Sales/other teams related to Pick-up/deliveries or other related issues through coordination with carrier partners and internal Teams

• Provide inputs to Regional/Central Teams on current trend/issues in region

• Be a key participant in network review and capacity assessment exercises

• Timely resolution of customer complaints (Service Requests) through coordination with CCH (Customer Complaint Handling Team), carriers and internal teams

• Implement solutions for specific customer needs (job-site delivery, same-day, etc.)

• Ensure Legal Compliance such as E-way bill part B etc.

• Responsible for Proof of Delivery reconciliation across all delivery legs

• Responsible for Cheque reconciliation with carriers and finance team

• Participate in Monthly review meetings with carriers

• People manager leading a team of 3+ members

• Build a culture of ownership and empowerment within Team

• Develop, mentor and motivate the team for better efficiency and best results.