Hilti

Hilti Store Lead Belfast – Make Construction Better!

At Hilti Ireland, we’re growing fast—and we’re proud of it!  Due to an internal promotion, we are looking for a Store Lead for our Hilti Store in Duncrue Road, Belfast.

This face-to-face sales role offers the successful candidate to join an award winning multi-national and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only and be responsible for a very consultative sales approach, maximising sales opportunities and being responsible for careful stock control. You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in order to provide our customers with outstanding service and deliver great results.

We don’t expect you to be a construction expert. For us, it’s about the right person; the right person is passionate, curious, dedicated and collaborative – our training will cover the rest!

What You’ll Do 

This is no ordinary retail sales job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers. You will also be responsible for:
 

• Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
• Implementing marketing campaigns with support from the marketing and branding teams
• Execution and coordination of all processes, e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
• Developing existing customer relationships by ensuring you are in regular contact with them by phone
• Establishing new relationships, using your excellent social and customer service skills
• Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.
  

What makes this role special?

What You’ll Bring 

We’re looking for someone who is:

• Previous retail (Team Lead or Supervisory level) or customer service experience is preferred 
• Strong operational and sales skills
• You’ll be confident navigating digital tools including SAP, Microsoft Office, and Hilti’s proprietary systems to manage orders, repairs, and customer interactions
• Curious and eager to learn—you enjoy solving problems and asking the right questions
• Self-motivated and adaptable, comfortable working in varied environments
• Collaborative, with a team-first mindset
• Ambitious, whether you’re growing in your current role or aiming for leadership
• Values - you stand for the values of courage, team spirit, commitment and integrity.

Requirements:

We don't expect you to be a construction expert...but you will be once you've graduated from our award-winning training course.
 
 Ideally, candidates will have retail experience at a Team Lead, Assistant Manager level OR sales focused customer service experience.
 
 We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.

Full working rights in Northern Ireland essential

What's In It for You 

We offer a great work environment, where you can leverage your strengths and sharpen your skills. We provide state-of-the-art training and tools to set you up for success. We offer competitive compensation and unrivalled benefits.

At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator. We promote over 80% of roles internally at Hilti, and as you grow you will be given opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.
 
 Your new role will be rewarding and challenging, and you will be given the support of your leader, your peers and Hilti to ensure you succeed. Within your first 3 months you will have 4 weeks (non-consecutive) training from our state-of-the-art hub in Manchester. This will include training on the Hilti approach, process and product training. The training doesn’t stop there! We have huge amounts of training available to continually grow and develop (including modules created in partnership with Ivy League Universities).

You will also enjoy:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• 25 days holidays (not including bank holidays), ½ day Fridays on Bank Holiday Weekends, Day off on the Month of your birthday, a scheme to purchase 10 additional days
• Paid leave to work on charitable projects
• Access Hilti’s Benefits Box—our reward platform offering cycle-to-work schemes, lifestyle discounts, and cashback options.
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Our Commitment to Inclusion 

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti is an equal opportunity employer.