Hilti

Driving growth and deliver innovative solutions for construction leaders

We’re looking for a Customer Service Representative ready to start and grow their career with the Hilti team. This is a full-time position with working hours from 8:00 to 17:00, weekdays only.

This is no ordinary team. Our people come from diverse backgrounds, united by a strong drive for high performance, consistent results, and exceptional customer service. You’ll work in a dynamic international environment where teamwork, communication, and customer focus are valued every day.

what you’ll do

• Handle customer calls and inquiries related to products, pricing, deliveries, complaints, and website support
• Provide customer service and technical support via phone and e-mail
• Prepare offers and support sales through a consultative approach
• Coordinate communication between customers, sales teams, and internal departments
• Manage service requests and machine tracking processes
• Deliver excellent customer experience while supporting company growth and sales objectives

what you’ll bring

• Strong customer focus with a genuine interest in helping and problem-solving
• Proactive and team-oriented mindset with strong collaboration skills
• Well-organized with the ability to prioritize and maintain high accuracy and accountability
• Eager to learn, adapt, and grow in a dynamic environment
• Customer support experience is an advantage
• Committed to high-quality service and great customer experience
• Fluent Estonian and good English communication skills

What’s In It for You

• Comprehensive onboarding and ongoing training to support your success
• Strong development opportunities with the chance to expand your role and grow within the business
• Competitive salary: 1850-2400 EUR gross
• Bonus structure tied to performance
• 3-level benefit package offering additional support and flexibility

Why Hilti

Hilti is a place where innovation improves productivity, safety, and sustainability in the global construction industry and beyond. Where strong customer relationships create solutions that build a better future. Where pride and a sense of belonging unite our 120 locations and carry over into our daily lives. Where people explore opportunities, unlock their potential, own their development, and build lasting careers.

The purpose of this role is to contribute to the development of sales for Hilti’s products and services (Fleet Management and ON!Track) and to strengthen relationships with a dedicated customer base through outbound calls. Responsibilities include continuous engagement with existing customers to ensure commitment, attracting new customers to expand geographic reach and market penetration, presenting and promoting new products and services, as well as actively collaborating with other departments.

93% of our employees say they are proud to work for Hilti, thanks to the quality of our products and the way we care for our people

Commitment to Inclusion

At Hilti, we are deeply committed to building a work environment that fosters inclusion and values diversity in all its forms. We welcome applications from people of all genders, backgrounds, identities, and experiences because we believe that the best ideas are born from diverse perspectives coming together.