Social Platforms Operations Specialist - 16119 - Hilti

Местоположение

Франция

Регион

Ile-de-France

Город

Boulogne Billancourt

Карьерная область

ИТ, программное обеспечение и цифровые технологии

Уровень опыта

Профессионалы

Код вакансии

WD-0042584

Описание и требования

Role Overview

We are looking for a Social Platforms Operations Specialist to join our Social Platforms team. In this role, you will help colleagues around the world use our social media tools effectively and consistently. Your goal is to ensure every market can confidently work with our platforms, follow our guidelines, and help build a strong and visible brand on social media. You will take care of the day-to-day operations of our social media systems and act as the first line of support for users who need help. You will troubleshoot issues, manage access, maintain guidelines, and keep our processes running smoothly. You will also support the development of new platform-related improvements and operational initiatives that help teams work more efficiently.

What you’ll do

Key tasks include:

Keep all social platform guidelines, processes, and documentation up to date, and clearly communicate any changes to markets.
Manage user access and ensure platform accounts follow security standards. · Serve as the first point of contact for user questions, handling requests through the ticketing system and resolving basic operational issues.
Troubleshoot problems and collaborate with other teams when deeper technical support is needed.
Provide training, onboarding, and guidance to help markets use the tools correctly and confidently.
Hold one-to-one support calls with markets when additional help or clarification is needed.
Identify recurring issues and implement improvements such as updated instructions, better training materials, or streamlined workflows.
Maintain and improve operational documentation and the platform guidelines portal. · Manage the team’s shared inbox and ensure timely responses.
Prepare short updates or internal communications related to platform changes or best practices.
Drive process improvement initiatives, including simplification and automation where beneficial.
Run our global social diagnostics and share clear insights on how markets are operating their social platforms.

What you’ll bring

2–3 years of experience in a digital operations, platform support, marketing operations, or digital tools administration role.
Practical experience with social media platforms or social media management tools (e.g., access management, publishing workflows, analytics dashboards). Experience with tools like Sprinklr is a strong advantage.
University degree in business, marketing, communications, information systems or another relevant digital field.
Strong operational mindset with the ability to manage processes, follow guidelines, and keep documentation organized and up to date.
Comfortable troubleshooting, researching issues, and solving problems in collaboration with others.
Meticulous and detail‑oriented, especially when maintaining guidelines, data, and processes.
Good stakeholder‑management skills, with the ability to support users who have different levels of digital maturity.
Proactive and self‑reliant, with solid critical thinking and a pragmatic approach to getting things done.
Very good communication skills in written and spoken English; additional languages are a plus

What’s in it for you

Joining Hilti Digital & Marketing Services (HDMS) means becoming part of a modern, people‑centered workplace with benefits designed to help you thrive both professionally and personally, a truly international environment that values diverse perspectives, fuels innovation, and encourages cross‑cultural collaboration, supportive, close‑knit leadership offering clarity, coaching, and meaningful involvement in decision‑making, challenging responsibilities that strike the right balance between autonomy and teamwork, ownership of your career, giving you the freedom and support to shape your own development path, and also:

Hybrid working model, with the option to work from home up to 50% of the time.
Comprehensive health insurance fully covered for you and your family.
Competitive pension scheme to support long term financial security.
Annual Solidarity Day, allowing you to volunteer for social causes that matter to you.
On‑site crèche facility (subject to availability) to support employees with young children.
Legal assistance program (EKIE) providing guidance on various legal and administrative matters.