Hilti

What You'll do:

• Play a critical role in delivering Hilti’s best-in-class after-sales service, driving strong business impact through maintaining high service levels and quality

• Ensure effective cost control and value creation within the repair service by reducing repair failures and faults

• Lead and manage the Repair team across Hong Kong & Macau, ensuring consistently high service standards and sustained operational excellence

• Coach, train, and develop team members to strengthen capabilities and foster a culture of continuous improvement

• Influence and motivate the team to consistently achieve and exceed key performance indicators (KPIs) across quality, cost, and efficiency

• Drive optimization and continuous improvement of workshop processes to enhance productivity, efficiency, and service quality

• Foster a performance-driven culture focused on accountability, operational excellence, and customer satisfaction

• Gain regional exposure through participation in Greater China initiatives, including operational excellence projects and pilot testing of new processes

What You'll bring:

• Degree holder in Engineering or related disciplines

• Minimum 3 years of experience in repair, maintenance, or operations management with previous experience in leading a team

• Understanding / ability to learn and manage the change by adopting new management processes (Quality / Costs / Efficiency/ training of team members); Change agent for lean repair process for the team & active driver of mid to big CIP projects; developing & executing training plans for assigned employees 

• Solid understanding of service documentations and following requirements for diagnosis, repair and testing 

• Understanding of quality management and Lean principles  

• Customer oriented and understanding of service operations with proven success record of operational excellence and continuous improvement

• Fluent in both written and spoken English and Cantonese (Mandarin is a plus)

• Someone with potential and high ambitious to move to next level in their career

• Experience in SAP usage is an advantage

• Work location in Tuen Mun, close to MTR station

• Travel across Taiwan and Shanghai, if any